1. General Policy
All service fees are non-refundable unless otherwise expressly stated in writing—for instance, if any deliverable or promised service fails to meet agreed specifications.

2. Florida Legal Requirements
Florida law doesn’t impose a universal refund obligation for services, but it requires conspicuous disclosure if your business enforces a “no refunds” policy. Failing to do so may render it unenforceable
Termly
TermsFeed
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3. Exceptions for Real Estate Services
Under Florida Statute § 475.453, if a broker or sales associate gives a rental information list that is materially inaccurate or outdated, it must be fully refunded if requested within 30 days of contracting
Justia
Florida Senate
.

4. “Cooling-Off” & Home Solicitation Rule
If your services are promoted in-home or offsite under certain conditions, Florida’s Home Solicitation Law may apply. It grants clients until midnight of the third business day to cancel (in writing) and requires any refund to be issued within 10 days
My Florida Legal
.

5. Down Payments & Non-performance
If you receive a down payment and then fail to perform as agreed (e.g., breach of contract or non-delivery of service), clients may pursue a refund or legal remedy through small claims court (for amounts under $8,000) or file a complaint with the Florida Department of Business and Professional Regulation
JustAnswer
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6. Claim Process
To request a refund legally owed under the above exceptions:

Submit a written request via email or postal mail within the specified timeline (e.g., 30 days for rental list fee issues).

Include: your contact details, invoice or contract reference, reason for the refund, and supporting documentation.

Refunds will be processed within 10 business days of receipt of a valid claim.

7. No Refund—Displayed Conspicuously
Your “no refund” policy must be clearly visible on:

Your website’s footer

Checkout or payment pages

Any written service agreements or contracts

Marketing materials, if applicable
Termly

8. Dispute Resolution
Clients may:

Contact our support or dispute resolution team for informal resolution.

For unresolved claims, file a complaint with the Florida Department of Business and Professional Regulation or pursue remedies via small claims court.

9. Updates to This Policy
This policy will be reviewed and updated periodically. Substantial revisions will be communicated on the website at least 30 days before taking effect.